1. Who we are
GLwarehousez (“we,” “us,” “our”) operates a marketplace app and website connecting warehouse owners, agents, and businesses looking to rent, buy, or build industrial and warehouse space across India. This policy explains what personal data the GLwarehousez app collects, why, and the choices you have.
By creating an account or using the app, you agree to the collection and use of information as described here. If you don’t agree, please don’t use the app.
2. Information we collect
Account & identity — mobile number, name, company name, and role (buyer / seller / agent), collected at sign-up and profile completion.
Listing & requirement data — warehouse address, area, price, photos, amenities, and buyer requirements, collected when you post or respond to a listing.
Communications — enquiries, comments and ratings on listings, and support messages.
Location — coordinates you select while pinning a warehouse or requirement address (see §5 below).
Assistant conversations — questions you type or speak to the in-app assistant. Push-to-talk voice input is converted to text by your device’s speech recognition service; we only receive the resulting text.
Device & usage — device type, OS version, app crash logs, and a push-notification token, collected automatically to keep the app running and stable. We also keep an anonymous random install ID (not linked to your phone number or contacts), the app version, and anonymous search terms, only to count how many phones use the app and to see which warehouses people look for.
App usage analytics — which screens and features you use (for example searches, listings viewed, enquiries sent, shares and calls started from the app, plot layout steps and purchases), recorded with Google Firebase Analytics and in our own database so we can improve the app and measure which of our ads bring people who find it useful. On iPhone this does not use the advertising identifier (IDFA), and we never sell this data.
Paid services & invoices — when you pay for a Plot layout or the Expert service we keep the order, the payment status and reference from Razorpay, and the invoice made for it: your name, phone number, and the optional GSTIN, address and email you add for billing. We never see or store your card, UPI or bank details; those are entered on Razorpay’s own page.
Plot layout data — the measurements, boundary points and notes you enter, and the location of the plot if you mark it on the map. If you add a photo of your plot for realistic renders, it is used only to make those pictures and is not stored on our servers. A CAD file you choose on our website is read inside your browser and is not uploaded; only the boundary points, roads and keep-clear areas you confirm are kept for 24 hours so you can open them in the app with a code.
Preferences — your language choice (English or Hindi) is stored on your device.
We do not ask for your email address, government ID, or payment card details to use the core app — sign-in is by mobile number only.
3. How we use it
- To create and secure your account, and verify you’re a real user via one-time SMS codes.
- To process payments, issue GST invoices and receipts, handle refunds, and deliver the Plot layout and Expert services you ordered.
- To show your listings to relevant buyers, and relevant listings to you.
- To connect buyers and sellers — for example, sharing your contact details with a seller only after you choose to send interest in their listing.
- To send you enquiry, response, and status updates by push notification.
- To moderate the platform — reviewing reported listings and comments.
- To diagnose crashes and fix bugs.
We do not use your data to serve third-party advertising, and we do not sell your personal data.
4. Who we share it with
Other users — your listing details are visible to anyone browsing (if marked public); your contact details are shared with a seller only when you send interest, and with a buyer only when you respond to their requirement.
Service providers — Supabase (database and authentication), an SMS provider (for OTP delivery), and Google Firebase (push notifications, crash reporting and app usage analytics, which also tells Google Ads which of our ads led to an install, sign-up or purchase). Each processes data solely to provide their service to us.
Website measurement — glwarehousez.com uses the Meta Pixel (Facebook/Instagram) and Google Analytics to count visits and clicks such as the WhatsApp and app-download buttons, so we can see which of our ads bring useful visitors. No phone numbers or listing details are sent to them.
Payments — paid features are paid through Razorpay (UPI, cards, net banking, wallets). Razorpay collects your payment details on its own secure page; we never see or store your card, UPI or bank details, and receive only the payment status and reference.
Realistic renders — when you make realistic 3D renders of a plot layout, a 3D picture of the layout, the plot photo you choose to add, and (if you marked the plot on the map) a satellite picture of the area around the plot are sent to Google’s Gemini image service to make the pictures. Your name, phone number and account details are not sent.
Roads near a plot — when you mark the road for a plot on the map, the location of the area round the plot (not your name or number) is sent to OpenStreetMap’s public road data service (Overpass) to show the roads there.
AI assistant — the in-app assistant is powered by Claude, an AI model from Anthropic. Only after you agree in the app, the questions you send to the assistant (and the earlier messages in that conversation) are shared with Anthropic to generate an answer. Your name, phone number and account details are not sent. Please don’t include personal information in your questions. You can stop sharing at any time simply by not using the assistant — the rest of the app works without it.
Legal reasons — if required by law, court order, or to protect the rights, safety, or property of GLwarehousez or our users.
We never sell contact lists, and we never share your phone number with another user unless you initiate contact with them.
5. Location data
The app requests location access only when you’re placing a pin for a warehouse address (posting a listing) or a requirement’s preferred area. This auto-fills the address field for you — you can also type an address manually instead of granting location access. We do not track or store your location in the background, and location access is never required to browse listings.
6. Push notifications
With your permission, we send push notifications for new enquiries, responses to your requirements, and new listings matching your interests. Notifications are never required to use the app — you can browse, list, and respond fully with notifications turned off, and you can disable them anytime from your device settings.
7. Data retention
We keep your account and listing data for as long as your account is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. Listings you delete are removed from public view immediately; underlying records may be retained briefly for fraud-prevention and audit purposes before permanent deletion. Invoices and payment records are kept for as long as tax and accounting law requires (generally 6 to 8 years), even if you delete your account; we then keep only what those records need.
8. Your rights & choices
- Access & correction — view and edit your profile, listings, and requirements at any time from within the app.
- Notifications — turn push notifications on or off from your device’s system settings.
- Location — grant or revoke location access from your device’s system settings; the app degrades gracefully to manual address entry.
- Deletion — request deletion of your account and associated personal data at any time (see §9).
9. Account & data deletion
In the app: Profile → Delete Account submits a deletion request directly to our team.
We process account deletion requests within a reasonable timeframe. On completion, we permanently delete your profile information and personal identifiers; anonymized or aggregated data that no longer identifies you may be retained. Listings you’ve posted are taken down as part of this process.
Without the app, you can request deletion on our account deletion page or by emailing support@glwarehousez.com from your registered contact details.
10. Children’s privacy
GLwarehousez is a business-to-business marketplace intended for users 18 and older. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us data, contact us and we’ll remove it.
11. Security
We use industry-standard measures — encrypted connections, access-controlled databases, and row-level security policies — to protect your data. No method of transmission or storage is 100% secure, but we work to protect your information and will notify affected users if a breach materially affects them, as required by law.
12. Changes to this policy
We may update this policy as the app evolves. Material changes will be reflected by an updated “Effective” date at the top of this page, and where appropriate, an in-app notice.
Contact
Questions about this policy? Email support@glwarehousez.com.