1. What this covers
This policy covers paid services sold by GLwarehousez, operated by Goolshan Logistics Private Limited: the Plot layout drawing set, Realistic 3D renders and the Expert layout service. Browsing, listing a warehouse and posting a requirement are free and have nothing to refund.
2. Plot layout drawing set
- The drawing set is a digital deliverable that unlocks in the app as soon as your payment is confirmed.
- Full refund if you were charged but the drawing set did not unlock or could not be delivered because of a technical problem on our side, or if you were charged twice for the same plot.
- Once the drawing set has been opened or downloaded, it cannot be returned, so we do not refund for a change of mind.
- Refunds include the GST charged on that payment, and we issue a credit note for the GST invoice.
- If you are not satisfied with the layout, you can ask for an expert (see below) instead of paying again for the same plot.
2A. Realistic 3D renders
- One payment covers up to 12 AI-assisted pictures of that plot. A picture that fails to generate is not counted.
- Full refund if you were charged but no picture could be made because of a technical problem on our side.
- Once pictures have been made, we do not refund for a change of mind; you can make the set again with the pictures left.
3. Expert layout service
- Our expert calls you first and tells you the fee. You pay only if you agree to it.
- Cancel before work starts: full refund.
- Cancel after work has started: a part of the fee is refunded, based on the work already done. We tell you the amount before we process it.
- After the final layout is delivered: no refund.
4. Failed or double payments
If money left your account but the payment shows as failed, the bank or payment gateway normally returns it automatically within 5 to 7 working days. If it does not, write to us with the payment reference and we will follow it up.
5. How refunds are paid
Approved refunds go back to the same payment method you used (UPI, card, net banking or wallet) through our payment partner Razorpay. They usually reach you within 5 to 7 working days of approval.
6. How to ask for a refund or cancel
Email support@glwarehousez.com or call / WhatsApp +91 87961 12565 with the phone number you signed in with and the date of the payment. We reply within 2 working days.